| VALET PARKING | POSITION DESCRIPTION
DEPARTMENT: Rooms, Front Desk
REPORTS TO: Director of Rooms
STATUS: Non-exempt
| JOB SUMMARY |
Our valet parking staff is responsible for providing attentive, courteous, safe and efficient service to all parking their cars while attending the Northport Hotel Restaurant.
| QUALIFICATION STANDARDS |
Education & Experience:
· Experience in a hotel or a related field preferred.
· High School diploma or equivalent required.
· Valid Drivers License
· Enjoys seeking out and creating memorable experiences.
· Shares the cultural belief that teamwork delivers results.
· Loves to SMILE!
Physical requirements:
· Ability to work required full time shift.
· Light work - Exerting up to 15 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
· Ability to stand during entire shift.
General Requirements
· Maintain a warm and friendly demeanor at all times.
· Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
· Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
· Must be able to multitask and prioritize departmental functions to meet deadlines.
· Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
· Maintain regular attendance in compliance with the Northport Hotel policies
· Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
· Comply with the Northport Hotel standards and regulations to encourage safe and efficient hotel operations.
· Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
· Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
· Must be able to show initiative, including anticipating guest or operational needs.
| DUTIES & FUNCTIONS |
Fundamental Requirements
· Greet and welcome all guests looking to park cars while attending the restaurant
· Follow all safety procedures when operating a vehicle
· Parking in designated parking spots
· Retaining records for each car parked
· Efficient and safe retrieval of guest cars
· Maintain proper operation of the PBX phone console and ensure that all hotel standards are met (if applicable).
· Have knowledge of emergency fire safety procedures and assist as needed.
· Handle check-ins and checkouts in a friendly, efficient and courteous manner.
· Use proper two-way radio (Relay) etiquette at all times when communicating with other employees.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
